What You’ll Do:
As a Leasing Consultant, you’ll be responsible for all aspects of leasing production at your property and provide top notch service for the day to day needs of our valued residents.
This is a full-time, non-exempt position reporting to the Property Manager.
Where You’ll Work:
Terrace View Apartments is a 1,187-bed off-campus student housing community located in Blacksburg, VA.
The property is located less than one mile from Virginia Tech.
Residents have access to a resort-style pool, hot tub, dog park, upgraded clubhouse with a Starbucks Coffee Bar, business center, and lounge area with a smart TV.
The newly renovated apartments consist of 1, 2, 3 & 4-bedroom floor plans with private bathrooms, furniture package, stainless steel appliance package, granite countertops, private patio or balcony, and a full-size washer and dryer.
Your Responsibilities:
Ensure that both individual and group leasing targets are achieved for the community and proactively communicate both opportunities or threats to the Property Manager.
Ensure all lead information is entered, accurate and complete within Entrata.
Ensure that all rental inquiries online, in person, or over the phone are responded to quickly and effectively.
Ensure all prospects are followed up with through via phone, email or letter within 24 hours.
Warm call prospects as needed.
Meet, greet & provide tours to leasing prospects.
Ensure an in-depth understanding of site leasing trends, traffic patterns and product availability and how that relates to sales and closing process.
Ensure all models, office and clubhouse areas, common areas and the “tour route” are maintained to the highest standards of cleanliness and maintenance and proactively communicate any problems to the appropriate party.
Properly close the leasing process by asking for the sale.
Participate in marketing and outreach efforts.
Assist with the planning and hosting of resident events.
Effectively manage the community waitlist and communicate with prospects as changes occur.
Ensure the proper execution of all screening procedures.
Ensure the proper preparation and execution of the lease agreement and related move-in paperwork.
Ensure the proper collection of all funds and move-in related fees.
Provide support and assistance to all customer service efforts at the community.
Write up and file service requests from residents upon receipt.
Completes other tasks as directed and assigned.
Required Qualifications:
High school diploma or equivalent.
Ability to read and write English fluently.
Computer literacy required.
Previous leasing and/or sales experience strongly preferred.
Experience in multifamily housing also preferred.
Previous experience with property management software such as Entrata, OneSite or Yieldstar preferred.
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