Program Support Tech

Title: Program Support Tech State Role Title: Administrative and Office Specialist III Hiring Range: $37,000-$42,000 Pay Band: 3 Agency: Virginia Department of Health Location: NEW RIVER HQ Agency Website: www.
vdh.
virginia.
gov Recruitment Type: General Public - G Job Duties New River Health District is seeking an experienced administrative professional to join its dynamic team of public heath support staff.
The Program Support Technician for Fiscal Services will serve in a support role by keying fiscal transactions, approving deposits, processing revenue refunds, researching client billing denials, voiding payments, creating community events in WebVISION, handling record destruction according to the Library of Virginia schedule, some fiscal reporting, etc.
The position will serve in a back-up role to other accounts receivable and accounts payable staff by pulling insurance remits, performing administrative functions in WebVISION, answering questions regarding deposits and other fiscal processes, etc.
The position may also be, at times, asked to provide office coverage due to office services staff absences.
Office coverage duties may include answering phones, scheduling client appointments, taking payments, preparing deposits, etc.
This is not a supervisory role; however, the position may be asked to provide insight into performance and/or development needs for other administrative staff.
The successful candidate will have knowledge and/or experience in fiscal and administrative functions with preference for this experience in a medical office or health department setting.
Independently performs technical office tasks in support of a single program area regularly requiring application of policy and procedures.
Characteristic activities: Serves as contact and information resource for one or more programs, may perform eligibility determinations for all services available in health programs; serves as lead worker to direct, advise and train others; designs and directs workflow processes; researches and processes claims; collects data and prepares reports on program activities.
May provide performance input regarding staff, to appropriate supervisor.
Minimum Qualifications • Knowledge of medical office procedures, computer and software technology, medical terminology, use of policies & procedures and customer service; • Strong interpersonal and communication skills, orally and written; • Strong organizational skills and experience with software applications and Microsoft Office products (i.
e.
WORD, EXCEL, and database entry) and general office equipment (copier, fax, calculator); • Ability and experience with setting up and maintaining files & manuals • Ability to maintain confidentiality.
• Ability to follow and apply established procedures and applicable policies Additional Considerations • Coursework in Medical Terminology • Experience of fiscal processes, such as preparing deposits, billing, etc.
Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully.
Please refer to “Your Application” in your account to check the status of your application for this position.
Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.
S.
HHSIG Exclusion List check, employment reference check and E-Verify.
Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.
VDH accepts only on-line applications.
Faxed, mailed, or e-mailed applications will not be considered.
Applications are accepted until 11:55 p.
m.
on the job closing date.
Applications and/or resumes should include relevant work history which indicates your qualifications for this position.
It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions.
VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.
vdh.
virginia.
gov.
If you have been affected by DHRM Policy 1.
30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position.
The Card may be submitted with the state application as an attachment.
As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply! Supplemental Questions: You may be required to respond to position-specific questions at the end of this application.
This information will help us evaluate your credentials and qualifications for the job.
Failure to respond to any questions may disqualify you from further consideration.
Contact Information Name: Nicole Altizer Phone: 540-585-3327 Email: nicole.
altizer@vdh.
virginia.
gov In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process.
To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI).
Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability.
If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer