TTrailersPlus is the largest factory-owned trailer dealership in the United States with more than 80 stores and growing! We’ve been in business for over 20 years and have served more than 400,000 satisfied customers.
We also manufacture and sell Interstate trailers, which are known for their durability and design excellence.
Interstate trailers are built at one of our own plant locations in Idaho, Arizona, Arkansas, and Virginia with 90% of trailer weight sourced from the USA.
We are seeking individuals for our Nampa, ID contact center who are passionate about customer service and capable of fluently communicating with and meeting the needs of our valued customers.
The schedule for this position is 10:00 am to 7:00pm, Monday - Friday with rotating Saturday shifts.
*What you will get to do:*
* Be the first voice our customers hear when calling TrailersPlus
* Work within a great team, communicating through phone, text and email
* Assist customers with setting appointments to visit our stores for trailers, parts or service
* Carefully listen, verify, collect and enter information into our customer relationship system (CRM)
*We’d love to introduce you to the team if you:*
* Demonstrate exceptional customer service skills
* Are friendly, professional, enthusiastic and you communicate in that way
* Are capable of keyboarding/typing and utilizing a computer
* Enjoy multitasking and show a strong attention to detail
* Contribute and work effectively in a close-knit and accountable team environment
* Have a year or more of contact center experience (preferred, not required)
*Why you'll love working for TrailersPlus:*
* Competitive pay: $16/hr.
base salary ($18/hr.
base salary for Bilingual Spanish) + appointment-to-sold commissions!
* Employee-paid medical and dental benefits
* 401(k) with company match
* Paid holidays and paid time off (PTO)
* Predictable and family-friendly schedule
* Incredible growth opportunities
* Employee discounts on trailers, trailer parts and company apparel
We believe in developing our employees.
We partner with them through training and coaching to help them realize their full potential.
If you are hard-working, committed to following a proven process and interested in growth, this could be your chance!
TrailersPlus is an equal opportunity employer.
Job Type: Full-time
Pay: $16.
00 - $18.
00 per hour
Expected hours: 40 – 45 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Application Question(s):
* How much customer service experience do you have?
* How much phone experience do you have?
* Are you comfortable sitting most of the day?
* On a scale of 1 to 10, how do you feel your computer skills are?
Work Location: In person
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