Description:
Job Description: The Veterinary Assistant works closely with the veterinarians in appointments.
The veterinary assistant must be able to follow instructions quickly and handle animals in situations that will vary with each patient.
JOB TASKS
Assist veterinarian in restraint and treatment of patients in variety of situations including but not limited to vaccinations, radiology, euthanasia, ultrasound, acupuncture and placing IV catheters.
Work closely with the assigned veterinarian for the day’s appointments.
Assist the veterinarian in preparing by proactively looking at the schedule to determine where delays and issues may arise.
Help respond to veterinarian’s call backs and messages as directed.
Understand the doctor’s preferences when seeing appointments.
Be proactive about preparing exam rooms.
Clean the exam room after discharging each patient.
Prepare for incoming appointments based upon the appointment type such as sick pet, annual exam, new puppy or kitten etc.
Communicate with Service Coordinators, Veterinarians, other OPAs and clients as soon as a delay in appointments is known.
Promptly and correctly enter vaccine history from external records in Cornerstone.
Educate clients on recommended heartworm and flea & tick products as well as vaccine information and potential reactions.
Accurately enter charges for appointments into the Patient Visit list in Cornerstone.
Fill all daily Rx requests after doctor approval before the end of the day following CAC protocol.
Properly & safely restrain animals.
Effectively and safely perform blood draws for necessary testing.
Properly run bloodwork and appropriately package and prepare for delivery according to laboratory protocol.
Call clients whose pets have negative fecal and 4DX results.
Prepare and interpret fecal and ear cytologies per CAC protocol.
Perform nail trims.
Coordinate appropriate paperwork for health certificates.
Maintain lab supplies and equipment, including centrifuges and microscopes.
Keep lab and exam areas neat and clean.
Answer phones after 3 rings unless actively working with a patient or client or assisting someone who is.
Perform other duties as assigned.
Requirements:
Must be able to lift 50 pounds
Customer & Personal Service – Knowledge of principles and processes for providing customer & personal services.
This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Biology – Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies and interactions with each other and the environment.
English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
Skills & Abilities Required
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking appropriate questions and not interrupting at inappropriate times.
Speaking – Talking to others in a way to professionally convey information.
Time Management – Being able to manage one’s own time and effectively handle multiple interactions at once by prioritizing appropriately.
Service Orientation – Always actively looking for ways to help people.
If you are not servicing a client or a patient, help someone who is.
Writing & Typing – Either by writing or typing convey/document information regarding the client or patient status to ensure correctness of the medical record.
Flexibility and Strength – The ability to bend, stretch, twist or reach with your body, arms and/or legs.
The ability to exert maximum force to lift, push, pull or carry objects in excess of 50 lbs.
Manual Dexterity – The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate or assemble objects.
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