Floyd Chrysler Dodge Jeep Ram in Floyd, VA is looking for Service Advisors.
This position has the opportunity for huge growth potential for the person who wants to shine and set themselves apart and advance within the industry.
We promote from within!
Description:
Ascertains automotive problems and services by listening to customer’s description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
This position is full-time, with pay up to $55,000 per year.
Benefits include Medical, Dental and Vision insurance, 401K, and paid time off/vacation.
Duties:
Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor, calculating customer’s payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer’s approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers’ publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplish
Qualifications and Skills:
Proven sales track record in a retail service environment
1 year manufacturer experience preferred but not required
Strong telephone skills with the ability to provide customers with product information, schedule appointments, and handle their automotive service needs
Solid understanding of automotive service industry – mechanical knowledge
Dependable Transportation
Verifiable Work History
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