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Posted : Saturday, December 23, 2023 09:12 PM
*Call Center Representative*
*About us*
Join the heart of NYC's healthcare at Sorin Medical P.
C.
, the city's leading private cardiology practice.
With over 25 locations across all boroughs, we are dedicated to providing accessible, high-quality cardiac care to diverse and underserved communities.
Our patient-first approach ensures personalized treatment by a team of esteemed cardiologists and healthcare professionals committed to medical excellence.
Be part of a dynamic team making a real difference in improving heart health across New York City.
Growth opportunities *Position Overview:* Join the dynamic team at Sorin Medical as a Call Center Representative, where you are the voice and heart of our patient interactions.
We seek individuals who are not just answering calls, but are committed to making a difference in our patients' healthcare journey.
If you have a talent for communication, a passion for healthcare, and a knack for problem-solving, this role is your opportunity to thrive in a fast-paced, patient-centered environment.
*Key Responsibilities:* *Customer Service Excellence:* * Promptly and professionally handle incoming calls, providing a compassionate and efficient response to patient inquiries, concerns, and needs.
* Deliver accurate and up-to-date information about Sorin Medical's services, scheduling, and patient care inquiries.
* Facilitate appointment scheduling, manage rescheduling requests, and coordinate referrals, ensuring a seamless patient experience.
* Address and resolve customer concerns, elevating complex issues to appropriate teams with a commitment to finding solutions.
* Uphold a consistently empathetic and understanding approach to every patient interaction, enhancing customer satisfaction and trust.
*Data Management and Documentation:* * Precisely document patient information, updates, and call details in our electronic medical records system with utmost confidentiality.
* Ensure thorough and organized maintenance of call logs, notes, and follow-up tasks, contributing to the overall efficiency of our patient care management.
*Collaborative Communication:* * Act as a liaison between patients, medical staff, and external partners, facilitating effective communication and patient care coordination.
* Efficiently direct calls and messages to the right department or personnel, guaranteeing prompt and accurate relay of information.
* Exhibit exceptional communication abilities, marked by empathy, clarity, and active listening, to support patient needs effectively.
* Assist in arranging patient transportation, providing an extra layer of support and convenience for our patients.
*Performance Excellence and Growth:* * Achieve and surpass call center performance metrics, including call volume management, handling time efficiency, and high customer satisfaction rates.
* Demonstrate a positive, professional attitude in all interactions, embodying Sorin Medical's commitment to excellence.
* Stay informed and up-to-date on our healthcare offerings, procedures, and policies, ensuring accurate information delivery.
* Engage in continuous learning and development to enhance your skills and contribute to the team's success.
*Qualifications and Skills:* * A high school diploma or equivalent; further education in a related field is a plus.
* Experience in a call center or customer service role, preferably in a healthcare setting.
* Outstanding verbal and written communication skills, with fluency in English (bilingual abilities are a significant advantage).
* Proficiency in computer applications, call center software, and telecommunication systems.
* Demonstrated ability to multitask, prioritize, and manage high call volumes with patience and composure.
* Strong problem-solving skills and a proactive approach to addressing and resolving challenges.
* A collaborative team player with a detail-oriented mindset and exceptional organizational skills.
Opportunities for professional growth and development in a leading healthcare organization.
If you are a customer-focused individual who is eager to make a meaningful impact in the healthcare sector, we invite you to join Sorin Medical's dedicated team.
Job Types: Full-time, Part-time Pay: $13.
00 - $15.
00 per hour Benefits: * 401(k) * Paid time off * Paid training Schedule: * Day shift * Monday to Friday * Night shift Experience: * Call center: 1 year (Preferred) * Customer service: 1 year (Preferred) Language: * Spanish (Preferred) Ability to Commute: * Galax, VA 24333 (Required) Work Location: In person
C.
, the city's leading private cardiology practice.
With over 25 locations across all boroughs, we are dedicated to providing accessible, high-quality cardiac care to diverse and underserved communities.
Our patient-first approach ensures personalized treatment by a team of esteemed cardiologists and healthcare professionals committed to medical excellence.
Be part of a dynamic team making a real difference in improving heart health across New York City.
Growth opportunities *Position Overview:* Join the dynamic team at Sorin Medical as a Call Center Representative, where you are the voice and heart of our patient interactions.
We seek individuals who are not just answering calls, but are committed to making a difference in our patients' healthcare journey.
If you have a talent for communication, a passion for healthcare, and a knack for problem-solving, this role is your opportunity to thrive in a fast-paced, patient-centered environment.
*Key Responsibilities:* *Customer Service Excellence:* * Promptly and professionally handle incoming calls, providing a compassionate and efficient response to patient inquiries, concerns, and needs.
* Deliver accurate and up-to-date information about Sorin Medical's services, scheduling, and patient care inquiries.
* Facilitate appointment scheduling, manage rescheduling requests, and coordinate referrals, ensuring a seamless patient experience.
* Address and resolve customer concerns, elevating complex issues to appropriate teams with a commitment to finding solutions.
* Uphold a consistently empathetic and understanding approach to every patient interaction, enhancing customer satisfaction and trust.
*Data Management and Documentation:* * Precisely document patient information, updates, and call details in our electronic medical records system with utmost confidentiality.
* Ensure thorough and organized maintenance of call logs, notes, and follow-up tasks, contributing to the overall efficiency of our patient care management.
*Collaborative Communication:* * Act as a liaison between patients, medical staff, and external partners, facilitating effective communication and patient care coordination.
* Efficiently direct calls and messages to the right department or personnel, guaranteeing prompt and accurate relay of information.
* Exhibit exceptional communication abilities, marked by empathy, clarity, and active listening, to support patient needs effectively.
* Assist in arranging patient transportation, providing an extra layer of support and convenience for our patients.
*Performance Excellence and Growth:* * Achieve and surpass call center performance metrics, including call volume management, handling time efficiency, and high customer satisfaction rates.
* Demonstrate a positive, professional attitude in all interactions, embodying Sorin Medical's commitment to excellence.
* Stay informed and up-to-date on our healthcare offerings, procedures, and policies, ensuring accurate information delivery.
* Engage in continuous learning and development to enhance your skills and contribute to the team's success.
*Qualifications and Skills:* * A high school diploma or equivalent; further education in a related field is a plus.
* Experience in a call center or customer service role, preferably in a healthcare setting.
* Outstanding verbal and written communication skills, with fluency in English (bilingual abilities are a significant advantage).
* Proficiency in computer applications, call center software, and telecommunication systems.
* Demonstrated ability to multitask, prioritize, and manage high call volumes with patience and composure.
* Strong problem-solving skills and a proactive approach to addressing and resolving challenges.
* A collaborative team player with a detail-oriented mindset and exceptional organizational skills.
Opportunities for professional growth and development in a leading healthcare organization.
If you are a customer-focused individual who is eager to make a meaningful impact in the healthcare sector, we invite you to join Sorin Medical's dedicated team.
Job Types: Full-time, Part-time Pay: $13.
00 - $15.
00 per hour Benefits: * 401(k) * Paid time off * Paid training Schedule: * Day shift * Monday to Friday * Night shift Experience: * Call center: 1 year (Preferred) * Customer service: 1 year (Preferred) Language: * Spanish (Preferred) Ability to Commute: * Galax, VA 24333 (Required) Work Location: In person
• Phone : NA
• Location : 103 Doctors Park, Galax, VA
• Post ID: 9050005765
