Front Desk Associate

Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest requests and complaints promptly and effectively - Maintain a clean and organized front desk area - Assist with night audit procedures as needed Experience: - Previous experience in hotel management or front desk operations is preferred - Strong phone etiquette and customer service skills - Knowledge of hotel systems, including reservation software and phone systems - Ability to multitask and prioritize tasks in a fast-paced environment - Excellent communication skills, both verbal and written - Bilingual/multilingual skills are a plus As a Front Desk Agent, you will be the first point of contact for our guests.
Your friendly demeanor, attention to detail, and excellent customer service skills will ensure that our guests have a positive experience from check-in to check-out.
Join our team and be part of creating memorable stays for our valued guests.
Note: This job description is intended to provide a general overview of the position.
Duties and responsibilities may be subject to change based on organizational needs.
Job Types: Full-time, Part-time Pay: From $13.
00 per hour Expected hours: 40 per week Schedule: * Evening shift * Holidays * Night shift Work setting: * In-person Experience: * Hotel experience: 1 year (Preferred) Ability to Relocate: * Wytheville, VA 24382: Relocate before starting work (Required) Work Location: In person